Privacy Policy
Kate Ekphiwre Memorial Hospital Ltd is the data controller for all personal information collected through our hospital services and website. This policy explains how we handle your data in compliance with the Nigeria Data Protection Act 2023 (NDPA).
Information We Collect
- Patient enquiry and registration details — name, email, phone, address, and date of birth
- Appointment booking details and scheduling preferences
- Medical history, clinical notes, diagnoses, prescriptions, and investigation results required to deliver your care
- Payment information for consultations and clinical services, processed securely through our billing system or Paystack
- Technical data such as IP address and browser type, collected automatically when you use our website
How We Use Your Data
- To register patients and respond to clinical and general enquiries
- To provide, manage, and document hospital and clinical services delivered by our staff
- To process payments and issue invoices and receipts
- To send appointment confirmations, clinical correspondence, and service communications
- To fulfil our obligations under Nigerian law, HEFAMAA accreditation requirements, and MDCN/NMCN regulations
- To improve our services through anonymised internal analysis — this data cannot identify you personally
Data Security & Retention
- All sensitive personal and clinical data is encrypted in transit (TLS) and at rest
- Access to patient records is restricted to authorised clinical and administrative personnel only
- Clinical records are retained in accordance with HEFAMAA requirements and applicable Nigerian statutory obligations
- We do not sell, trade, or rent your personal data to third parties under any circumstances
- Our systems and access controls are reviewed regularly to maintain security standards
Your Rights & How to Contact Us
Under the Nigeria Data Protection Act 2023 (NDPA), you have the right to access, rectify, erase, or restrict processing of your personal data. You also have the right to withdraw consent to data processing at any time, and to lodge a formal complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated.
To exercise any of these rights, or for any privacy-related enquiries, please email info@kemhospital.net or call +234 803 553 3956. We will respond within five working days.